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Terms, conditions and other information for people booking tickets


Everything you need to know about booking, concessions, special terms for anyone who needs to have a carer with them at a concert plus our policies re late arrivals, concert etiquette, and young people, children and  babies attending concerts.

Booking tickets

  1. It is your responsibility to check all your tickets at the time of booking.
  2. The box office in The Town Hall, Hebden Bridge will be open for in-person bookings on weekdays (9-4) from Monday 16th March.
  3. A postal booking form can be downloaded here. There is a £1 p&p charge for posting out tickets. Please note that, for postal booking, we can only accept payment by cheque.
  4. We are unable to accept in-person or postal payment by credit or debit card.
  5. Tickets will also available online from 7pm on Friday 13th March. There is a charge for online booking which is levied by the e-ticketing provider.
  6. We do not accept telephone or email bookings.
  7. Tickets cannot be reserved without payment.
  8. There are no numbered seats for any event.
  9. Tickets cannot be exchanged or refunded except in the event of a concert being cancelled. There is a returns mechanism for sold out concerts only. See our Returns Policy for further details.
  10. If an artist cancels their performance you will be eligible for a refund only if we are unable to provide a suitable replacement.
  11. There is a waiting list for sold out concerts. See our Returns Policy for further details.

A polite reminder to ensure everyone enjoys the concerts

We have a commitment to staging events for all ages and also an obligation to our artists and to those audience members who wish to enjoy in peace the events not identified as children’s concerts. Our expectation is that everyone attending concerts (other than family/children’s concerts and free café concerts) should be able to sit reasonably still and in silence for the duration of the performance.

We reserve the right to ask people to leave the concert hall if they are disturbing others.


In most cases we are able to offer a choice of standard or concessionary tickets to encourage as many people as possible to enjoy the Festival. Please choose the option appropriate to your circumstances.

Young Person’s tickets are available for most concerts.  
Please see below for guidelines about young people, children and babies at concerts.

Carer Pass

Subject to ticket availability, one free Carer Pass per adult ticket holder who can provide evidence* that they would be unable to attend a concert on their own is available on request. This can only be booked directly with the Festival. Please email Jan Scott at hbpianofest@gmail.com with your requirements. Carer Pass holders must be able to meet the needs of the person they are accompanying and assist them in the event of an emergency.

*e.g. that you are in receipt of the Care component of Disability Living Allowance, a letter from your GP etc

Young people, children and babies at concerts

Young people and accompanied older children are welcome at all concerts, though there may not always be a special ticket price in which case they should pay the concessionary rate.

Babies and young children*: Babies and younger children (6 and under) may only be taken to events specified ‘Suitable for all ages’. Babes in arms may be admitted free of charge to such events. If your child is old enough to be able to sit in a seat a ticket must be purchased for them.

*One year we had a situation where a parent and baby caused a disturbance which adversely affected not just concert-goers (many of whom complained) but also, and crucially, the pianist.

Late arrivals

To avoid disruption to the performers and to other members of the audience, latecomers may not be admitted until the first applause. On rare occasions (e.g. a long sonata) this may mean that latecomers will not be able to get into the Hall until the end of the first half.