Everything you need to know about booking, concessions, special terms for anyone who needs to have a carer with them at a concert plus our policies re late arrivals, and children and babies attending concerts.
General information for people booking tickets
- It is the responsibility of the purchaser to check all tickets at the time of booking.
- The box office in The Town Hall, Hebden Bridge is open for in-person bookings on weekdays from mid-March.
- A postal booking form can be downloaded. There is a £1 p&p charge for posting out tickets.
- Please note that, for postal booking, we can only accept payment by cheque.
- We are unable to accept in-person or postal payment by credit or debit card.
- Tickets are also available online from mid-March.
- There is a charge for online booking which is levied by the e-ticketing provider.
- We do not accept telephone or email bookings.
- Tickets cannot be reserved without payment.
- There are no numbered seats for any event.
- Tickets cannot be exchanged or refunded except in the event of a concert being cancelled. There is a returns mechanism for sold out concerts only. See our Returns Policy for further details.
- There is a waiting list for sold out concerts. See our Returns Policy for further details.
- We have a commitment to staging events for all ages and also an obligation to our artists and to those audience members who wish to enjoy in peace the events not identified as children’s concerts. Our expectation is that everyone attending concerts (other than children’s concerts) should be able to sit reasonably still and in silence for the duration of the performance. This does not apply to most free café concerts.
Concession prices apply to full-time students, unemployed people, disabled visitors (who are also allowed a concession for one companion), senior citizens in receipt of state pension and children/young people aged 18 and under (except for the Children’s Concert, where there is a special £5 ticket available). You may be asked to present proof of your status when booking or at the venue.
To be eligible for our free Carer Pass please provide evidence to show you could not attend a concert on your own, e.g. that you are in receipt of the Care component of Disability Living Allowance, a letter from your GP etc.
One free Carer Pass per ticket holder is available on request and this can only be booked directly with the festival. Please email Jan Scott Nelson at firstname.lastname@example.org with your requirements. This is, of course, subject to ticket availability.
Carer Pass holders should be able to meet the needs of the person they are accompanying, and assist them in the event of an emergency
To avoid disruption to the performers and to other members of the audience, latecomers may not be admitted until the first applause. On rare occasions (e.g. a long sonata) this may mean that latecomers will not be able to get into the Hall until the end of the first half.
Children and babies at concerts
Accompanied older children (KS2 and above) are welcome at all concerts, subject to item 12 in the general information above (concessionary rate applies).
Babies and younger children (KS1 and below) may only be taken to events specified ‘suitable for all ages’.*
Tickets for babies and children: babes in arms may be admitted free of charge to events specified as ‘suitable for all ages’. If your child is old enough to be able to sit in a seat, then a ticket must be purchased for them (concessionary rate applies).
*One year we had a situation where a parent and baby caused a disturbance which adversely affected not just concert-goers (many of whom complained) but also, and crucially, the pianist.